Privacy Policy

You are reading the English-language version of the privacy policy. This translation is merely an informative guide. The legally binding version that takes precedence in case of dispute is the original French version of the privacy policy.

The Internet platform accessible at the URL address (hereinafter the "Website") is published and operated by Isadora, a simplified joint stock company under French law with a capital of 1,000 euros, registered with the Toulouse Trade and Companies Register under number 948.629.217 and with its registered office at 231 Rue Pierre et Marie Curie, 31670 Labège, France, VAT number FR 07948629217 (hereinafter "DoorInsider").

DoorInsider is also registered with the ORIAS ( under number 24002038 as a representative of intermediaries in banking operations and payment services, as well as a representative of insurance intermediaries. Credit involves obligations and must be repaid. Verify your repayment capacity before committing.

"DoorInsider" is a brand and protected trademark of the company Isadora.

The privacy policy applies to the collection and use of personal information that is provided to DoorInsider through the user's conduct on the Website as well as on any other related website or application operated by DoorInsider which shall all be deemed to be covered by the defined term of "Website". DoorInsider reserves the right, at its sole discretion, to modify or remove portions of this privacy policy at any time. This privacy policy is in addition to all other terms and conditions applicable to the Website. DoorInsider makes no representations about any third party websites linked to the Website.

This privacy policy applies to the Website and all features and online services provided by DoorInsider. It does not apply to services that customers or users of DoorInsider use on their own websites, to other companies or organizations to which DoorInsider links, or to companies that DoorInsider does not own or control, even if those companies are contractors or business partners of DoorInsider.

The publication director is Mr. Riccardo Falconi. The Website is hosted by SAS, 22 rue de Palestro, 75002 Paris, France (+33 1 40 09 30 00).

Information concerning personal data

The creation of an account by a user implies the collection and automated processing by DoorInsider of a certain amount of personal information and connection data necessary for the proper use of services offered by the Website.

DoorInsider collects information that users voluntarily provide when using the services made available on the Website, such as when registering an account, using and/or purchasing services, or communicating with our customer service team. The information collected includes information that relates to identified or identifiable natural persons. Some examples of information collected: Contact Data, including first and last name, phone number, email address, and billing information; Login Data, including password; and Content Data, including the content of messages sent to DoorInsider. Users may voluntarily provide DoorInsider with other information that is not requested. In this case, users are solely responsible for this information.

DoorInsider may also request access to or otherwise obtain information about the location of of a user's device when accessing associated services on the Website. Location data may be based on the user's IP address and other location-based technologies. DoorInsider uses this information to provide and improve its services.

The server logs may receive and record information such as the pages users access, services, URLs, browser type, operating system, date and time of a visit, and the duration of a visit to each page. A user's web browser automatically sends information to every website that he/she visits, this includes the Website and all associated/affiliated service pages. This may also include user strings.

The Website and affiliated service pages may assign users' computers or mobile devices a unique identification number based on log file information when accessing services. DoorInsider may set a cookie on user's devices that contains, among other things, the device's unique identification number. DoorInsider does not share this data with any third party.

DoorInsider receives information about you from third parties, in which case it may combine the information so received from third parties with information collected directly through the services. When doing so, DoorInsider treats the combined information in accordance with the practices described in this privacy policy and any additional restrictions imposed by that source of data.

DoorInsider undertakes to comply with the legislation in force relating to the protection of privacy with regard to the automated processing of which the personal data collected will be the subject.

The personal data are collected and used by DoorInsider in order to ensure the management of the accesses and the actions of the users on the Website and to improve and personalize the services present on the Website. These personal data also allow DoorInsider to establish statistics, audience measurement and conduct market research.

As noted above, DoorInsider uses information such as a user's first and last name, phone number, email address, or other contact information that are received from him/her, customers, and/or business partners/associated partners to provide, enhance, or improve services and products of DoorInsider.

DoorInsider maintains one or more contact lists (containing email addresses and other information) that allow it to communicate with individuals who do business with DoorInsider or who have expressed interest in the services offered by it. DoorInsider may contact users to confirm purchases or respond to inquiries, to notify of changes to their account or the services, for marketing purposes, or to otherwise inform them of information relating to business performed by DoorInsider or their account with it.

Personal data provided by users on webforms or other means available on the Website in relation to a listing, a professional service provider's profile listed on the Website, and/or services generally made available on the Website may also be shared with relevant third parties that provide the relevant services, e.g. the professional in charge of the relevant listing.

Subject to obtaining their prior consent, each user of the Website may receive solicitations, offers and promotional messages from partners at their e-mail address.

DoorInsider may also share users' information with third-party service providers, contractors and business partners to provide services to users and to administer and operate those services; including performing analytics. When sharing information for the purpose of providing the services users have requested, DoorInsider shares information only to the extent necessary for the third party to do its task for DoorInsider. For example, if a user uses a credit or debit card to complete a transaction, DoorInsider will share the credit or debit card number with a payment processing company to complete the transaction.

The personal data collected is processed and stored by the Website host identified in the preamble, under conditions designed to ensure its security, and is kept for the time strictly necessary to achieve the purposes set out above.

Beyond this period, they will be kept for statistical purposes only and will not give rise to any use whatsoever.

In accordance with the French Data Protection Act of 6 January 1978, all users of the Website have the right to access, rectify and object to any personal data concerning them, which they may exercise directly by contacting DoorInsider by e-mail at the following address: or by post at the following address: DoorInsider, 231 rue Pierre et Marie Curie, 31670 Labège, France.

DoorInsider will respond to a user's request within 60 days. DoorInsider may require additional information from the user to confirm his/her identity. If a user's data has been processed by DoorInsider on behalf of one of its clients and the user wishes to exercise his/her rights in relation to that data, we invite him/her to contact said client directly.

Information about cookies

In order to allow an optimal navigation on the Website as well as an improvement of the functioning of the various interfaces and applications, DoorInsider can proceed to the implantation of one or several cookie(s) in the computer or device of the users.

This (these) cookie(s) should make it possible to improve the operation of the Website, to store information of navigation on the Website (IP address, consulted pages, dates and hours, etc.) and the data entered by the users during their connections on the Website (research, login, electronic mail, password).

These cookies will be stored and installed by DoorInsider for a period of up to thirteen (13) months.

DoorInsider also works with certain third parties (including analytics companies) to provide information about traffic and usage of its products and services. Some of these parties collect information when users visit or use the services made available by DoorInsider or other online associated websites and services. These third parties use and access their own tracking technologies (including cookies, embedded scripts and web beacons) and may otherwise collect or access your IP address or other unique identifiers, log data and related information about users. These tracking technologies, including Google Analytics, may be used to support analytics, marketing and other purposes. DoorInsider has no control over the collection, use or disclosure of information by such third-party vendors or associated partners and encourages users to read their own online policies. Some third-party vendors may collect information about users' online activities over time and across different websites.

Each user is informed of the fact that the parameter setting of his navigation software makes it possible to detect the presence of cookies and that he can be opposed to the recording of those. Each user may therefore refer to the help menu of their browser software in order to modify their cookie settings.


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